Refund Policy

1. Refund Eligibility

30-Day Money-Back Guarantee:

• All hosting services provided by Hostnin are covered by our 30-day money-back guarantee.
• The 30-day period begins from the date your service was first activated.
• Refunds processed must comply with our Terms of Service and Acceptable Use Policy.

Exclusions:

• Domain Name Services: Non-refundable once registered or renewed.
• Add-on Services: SSL certificates, privacy protection, and third-party software may not be refundable once activated.
• Web Builder & SEO Services: Non-refundable due to upfront costs and third-party licenses.
• Custom Services: Non-refundable unless specified.
• Service Issues: Refunds may be provided as Hostnin credit if service issues occur.
• Customer Behavior: Aggressive or unlawful behavior may result in refund denial and account ban.
• No Refund for VPS, Dedicated, or Reseller Hosting Services.

2. Refund Process and Timelines

bKash Payments:

• Refunds processed within 24 hours.
• Refund credited to the original bKash account.
• Contact support if refund is not received within 24 hours.

Bank Transfers & Other Payments:

• Processed within 3-7 business days depending on the bank.
• Hostnin is not responsible for delays caused by banks or external factors.

Credit/Debit Card Payments:

Typically take up to 7 working days depending on payment gateway and issuing bank.

SSLCommerz and Other Payment Partners:

Refunds typically take 3-7 working days. Exact time depends on the payment partner's procedures.

3. Requesting a Refund

• Submit a refund request through Hostnin support channels or dashboard.
• Include your order number, reason, and transaction details.
• Refunds will be issued to the original payment method or as Hostnin account credit.

4. Special Cases and Considerations

• Service Upgrades/Downgrades: Refund calculated based on original plan minus usage fees.
• Promotional Offers: Refund adjusted based on promotion terms.
• Partial Refunds: May be granted depending on service usage or circumstances.
• Chargebacks: Initiating chargebacks may result in refund denial and account termination.