Hostnin Privacy Policy

Last Updated: 25th August 2025

Introduction

Hostnin (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. Since Hostnin operates mainly in Bangladesh, this policy is written considering the needs of Bangladeshi customers and compliance with relevant local and international standards.

Information We Collect

a. Personal Information

Name, email address, phone number, billing address
National ID or passport information (only if required for verification)

b. Payment Information

Transaction details via bKash, Nagad, Rocket, local banks, and international methods
We do not store full card details

c. Technical Information

IP address, browser type, device type, login logs
Website usage and analytics data

d. Communication Data

Support tickets, live chat, emails, phone call records (for training and quality assurance)

How We Use Your Information

To create and manage your hosting account
To process payments and prevent fraud
To provide customer support and resolve issues
To send important notifications (server downtime, billing reminders, security alerts)
To improve website performance and hosting quality
For marketing and promotional offers (only if you opt-in)

Sharing of Information

We never sell your personal data. Information is only shared with trusted partners (domain registrars, payment processors, security providers)
If required by Bangladeshi law, court order, or government request
For fraud prevention and cybersecurity purposes

Data Storage & Security

Personal data is stored securely in servers (Bangladesh, Germany, USA depending on service)
We use encryption (SSL, TLS), firewalls, and intrusion detection systems
Access is restricted to authorized staff only

Cookies & Tracking

Cookies are used for login sessions, analytics, and personalization. You may disable cookies, but some features may not work properly.

Your Rights

Request access to your data
Update or correct inaccurate details
Request deletion of your account/data (except where required for compliance)
Opt-out of promotional emails/SMS

Data Retention

Customer data is kept as long as the account is active
Billing and transaction records may be stored up to 7 years (Bangladesh regulations)
After account closure, personal data is permanently deleted within 90 days (except legally required records)

Children’s Privacy

Services are not intended for children under 13. We do not knowingly collect data from children.

Third-Party Services

Domain registrars (ICANN)
Payment gateways (bKash, Stripe, PayPal, banks)
Security services (Cloudflare, Imunify360)

Changes to This Policy

We may update this policy from time to time. Updates will be posted on our website. Major changes will be notified via email or SMS.

Contact Us

If you have questions regarding this Privacy Policy, contact us:
Email: [email protected]
Phone/WhatsApp: +880 1325 875 955
Address: S Creative LLC, 8th Floor, Shefa Bhaban, Provati Abasik Area, Chattogram, Bangladesh